NextEraSolutionsRed Robin
A Next Era Solutions engineer worked in Red Robin's mobile product team as team augmentation, on the app areas around ordering and the Red Robin Royalty loyalty program of the U.S. restaurant chain.
Restaurants / Loyalty and mobile ordering
Red Robin is a U.S. restaurant chain with a mobile ordering app and Red Robin Royalty loyalty program. This portfolio case focuses on team augmentation for mobile app work around ordering, the Royalty dashboard, personalized communications, and member offers. In this model the client runs the product and the team, and our engineer joins its process. Oleksiy Kazavchynskyy, the founder of Next Era Solutions, worked on the Red Robin loyalty app personally. In the app, the Royalty dashboard sits next to ordering for pickup, curbside, and delivery.
Challenge
- The loyalty program was being rebuilt around guest data, so new product capabilities had to move quickly.
- The client needed extra development capacity and expertise without expanding the internal headcount.
- Deeper segmentation and personalization had to work across the chain's whole loyalty base.
Solution
- Embedded a Next Era Solutions developer into the client's product team in the same team-augmentation model used for Dutch Bros.
- Worked on mobile app areas connected to ordering and the Red Robin Royalty dashboard.
- Supported segmentation, personalized communications, and member-offer capabilities inside the existing product workflow.
Key features
- $10 reward for every 100 points, with points earned for eligible spend
- Royalty dashboard in the mobile app
- Ordering for pickup, curbside, and delivery
- Personal offers and member-exclusive rewards
- Notifications and reward reminders
Stack
Outcomes
A Next Era Solutions developer worked inside Red Robin's existing mobile product team.
The work covered mobile app areas connected to ordering and the Red Robin Royalty dashboard.
Red Robin owns the app, the loyalty program and their results. Our role was extra development capacity for its team.
Screens
Ordering surface
Menu browsing and ordering context for a returning customer flow.
Rewards context
Red Robin Royalty rewards, loyalty messaging, and member-facing prompts in the app experience.
Mobile checkout flow
Pickup, item selection, and ordering states used as the visual surface for the mobile implementation case.
Store presence
App store presence and product context shown without exposing private product data.
Team augmentation for the mobile app and Red Robin Royalty loyalty program of a U.S. restaurant chain.